Promo Green Coins are credited from marketing promotions, travel & earn campaigns, referrals, and signup offers. They can be used only for bookings Promo GC would expire in 6 months standard. Once expired, they cannot be refunded or used.

Non-Promo Green Coins are credited mainly from refunds (cancellations, exceptional cases). They can be used for any transaction (bookings or other product purchases like cards) and do not expire unless explicitly set for a specific transaction type.

When you redeem Green Coins during checkout, the system automatically chooses which coins to deduct first based on a set priority. This ensures that coins with the earliest expiry are used first so you don’t lose them.

Order of usage:

1. Promo Green Coins (PGC) – Used first, starting with the coins that are closest to expiry.

   • Example: If you have 100 PGC expiring on 28 April and 50 PGC expiring on 30 April, the 28 April coins will be consumed first.
   • If the total PGC in your account is not enough for your payment, the system will move to the next bucket.

2. Non-Promo Green Coins (NGC) – Used after PGC are exhausted.

   • NGC never expire (unless a special expiry is set for certain cases), so they’re consumed only after all available PGC are used.

3. Cash / Other Payment Methods – Used only if your combined PGC + NGC balance is less than the total payable amount.

No, Green Coins are non-transferable and cannot be shared with others. They are designed solely for your use within the Fresh Bus platform and do not represent any form of digital or cryptocurrency.

You can use up to 100% of the transaction amount with Green Coins

No. You cannot choose to partially use the Green Coins

No. Green Coins cannot be withdrawn to a bank account.

• Refunds are credited back in the same type they were originally used:

  • NGC refunds are credited back as NGC.
  • PGC refunds are credited back as PGC.

• Refund priority: NGC → PGC → Cash.

• If the original coins have expired by the time of cancellation, expired PGC will not be refunded.

• In some special cancellations (service cancellation/breakdown policy), PGC will be credited as a new transaction with 6 months expiry.

There are no fees or interest charges associated with holding a balance in your Green Coins wallet. However, Fresh Bus reserves the right to monitor and temporarily suspend your Green Coins in cases of fraudulent practices or chargebacks.